We get it. Things happen. When they do, we’re here to help you get back on track. When circumstances cause people to fall behind on their payments, we have mortgage assistance programs to help eligible existing borrowers.1
Help for Current Borrowers
We’re Here to Help
As your true local lender, we are committed to each and every one of our current borrowers – and the community as a whole. Any hardship that affects a member of our community affects us all. Driven by that philosophy, we may be able to help in the event of:
- Reduction in income
- Involuntary unemployment
- Illness or injury
- Some other unexpected life events
To request assistance from Greater Nevada Mortgage, please see below on this page to complete and return our Uniform Borrower Package and Hardship Assistance Package.
We’re happy to assist you with this process and answer any questions. Contact our Loan Servicing team by phone at 775-888-6999 or 800-526-6999, or click here to send an inquiry through our dedicated contact form.
Please note: Mortgage assistance programs listed are for clients with a home loan serviced by Greater Nevada Mortgage (GNM) only. If you do not have a home loan with GNM, then please refer to your current lender holding your loan to find out about programs available.
Frequently Asked Questions
Here’s a selection of questions we’re commonly asked about our Mortgage Assistance Programs. Don’t see your question listed? Give our Loan Servicing team a call at 775-888-6999 or 800-526-6999, or click here to send an inquiry through our dedicated contact form.
What do I do if I am having trouble making my monthly mortgage payment?
We get it. Things happen. When they do, we’re here to help you get back on track. When circumstances cause people to fall behind on their payments, we have mortgage assistance programs to help. Please follow the “Get Started” steps noted above, or get in contact with our Loan Servicing team via a phone call or email.
What happens if I miss a payment?
We understand that financial circumstances can change. And we realize that you may find yourself unable to make the mortgage payment. We are here to help you through this time. Please follow the “Get Started” steps noted above, or get in contact with our Loan Servicing team via a phone call or email.
How long does it take to find out if I am eligible for mortgage assistance options?
Once we have all the necessary forms and documents to evaluate your application, we will contact you within 30 days with any available options you might be eligible for. You’ll receive a letter identifying any available options that can help you avoid foreclosure. Be sure to review each option you are eligible for, including the benefits and your next steps, to accept the one that is right for you.
If I am eligible for a mortgage modification, what happens next?
If you’re eligible, we’ll offer you a trial period payment plan. This is normally for a 3–4 month period. Once you’ve successfully completed this trial period payment plan, we will re-evaluate your application for a permanent mortgage modification.
If I receive a mortgage modification, will the credit reporting for my mortgage be affected?
During a temporary trial period, we will continue to report your loan payment status to the major credit reporting agencies. If your loan is delinquent when you enter the plan, we will continue to report your loan as delinquent, paying under a partial payment agreement, even if you’re making your trial payments on time. If your loan is current when you begin the trial period plan, and you make each trial period payment on time, we’ll report your loan as up to date, paying under a partial payment agreement. Once the modification is complete, we’ll report the modification to the credit agencies as modified. Completing a modification will not change previous adverse reporting. The impact of a permanent modification on a credit score depends on the borrower’s entire credit profile.
Learn more about what affects your credit score with information from the Federal Trade Commission (FTC).
What is available to me if I feel the mortgage assistance resolution did not meet my expectations?
Greater Nevada Mortgage has an escalated case process in which a borrower, housing counselor, federal agency, or elected official believes the loss mitigation resolution did not meet expectations. Learn more about our escalated case process by clicking the button below.
1 Receipt of your request for assistance does not constitute an agreement between you and Greater Nevada Mortgage. Regular scheduled payments are expected and regular servicing of your account will continue until such time as we have entered into a separate written agreement to address the past due amount of your account. Our ability to respond promptly is dependent on receipt of complete information as requested.
2 Greater Nevada Mortgage uses DocuSign to support secure electronic forms and signatures. By accessing the link, you will verify your identity and electronically remit documents to us. If you are unable to complete the verification questions or have questions regarding the document for signature, please contact us at 775-888-6999 or 800-526-6999.